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FAQ
1. What kind of company are you?

Benkang is a company dedicated to the research, development, production, and sales of health therapy wearable products. We specialize in the field of heated health therapy wearables, with main products including graphene heated eye masks and phototherapy belts. We are committed to providing scientifically sound health therapy solutions for users worldwide.

2. What are your core products?

Our core product lines encompass graphene heating products and phototherapy products. These include heating blankets, heating belts, heating eye masks, phototherapy sleeping bags, phototherapy belts, and phototherapy blankets.

3. Are you a factory or a trading company?

We are a manufacturing factory.  

4. Where is your factory located?

Building B, Hengxingchang Industrial Park, Lubian Village, Chashan Town, Dongguan City, Guangdong Province.

5. Do your products support customization?

The company offers OEM manufacturing and customization services, supporting personalized adjustments to product functions, fabrics, logos, etc. For bulk purchases or collaboration, please contact our official business representatives for detailed discussions.

6. Do you possess import/export qualifications?

   We hold import/export licenses.

7. What are the key features and advantages of graphene heating products?

 Utilizing flexible graphene heating film, it achieves instant heating in 3 seconds while emitting 4.2μm far-infrared life waves that deeply penetrate muscles and joints. Three temperature control modes (Cold Relief/Moisture Expulsion/Womb Warming/Relaxation) are suitable for dispelling cold, expelling dampness, and alleviating joint soreness.  

8. What functions does the sleep-aid eye mask offer?

Supports graphene heating and mugwort warm compress, with optional cold compress mode. battery life: 1-3 hours. Suitable for various scenarios (e.g., sleep, office breaks, travel).  

9. How do I place an order?

Contact our official phone number or email to discuss, obtain quotes, and customize solutions.

10. What payment methods are available?

Supports corporate account transfers, Alipay, WeChat Pay, and platform-guaranteed transactions.

11. What are the shipping times and logistics options?

• In-stock products typically ship within 48 hours; custom product lead times require negotiation.  
• Logistics defaults to partner couriers (e.g., SF Express, STO Express). Bulky items can be shipped via dedicated freight lines.

12. Are your products patented or certified?

We hold multiple patents (e.g., graphene heating technology, lumbar support belt design) and administrative licenses. All products pass quality inspections and safety certifications.